Service commitments

Corporations Canada is committed to providing service to its clients according to defined service standards and regularly measures whether or not these commitments are being met. Measuring performance and monitoring progress allow us to assess what we have achieved over time, and determine where there is room for improvement.

Monthly service standards results

Business corporations
Service Commitment (business hours or days) Results for May 2020
Type Method
Incorporation Online 1 day 77.6%
Express online 4 hours 100.0%
Email or mail 10 days 100.0%
Amalgamation Online 1 day 63.6%
Express online 4 hours 100.0%
Email or mail 10 days 50.0%
Continuance
(Import)
Online 1 day 87.0%
Express online 4 hours 100%
Email or mail 10 days 50.0%
Not-for-profit corporations
Service Commitment (business hours or days) Results for May 2020
Type Method
Incorporation Online 1 day 80.7%
Express online 4 hours 100.0%
Email or mail 10 days 100.0%
Amalgamation Email or mail 10 days 100.0%
Express email or mail 1 day N/AFootnote *
Continuance (Import) Email or mail 10 days N/AFootnote *
Express email or mail 1 day N/AFootnote *
Nuans
Service Commitment Results for May 2020
Report Generation Time Report generated within 15 seconds Average of 1.24 seconds per report.

2018–19 Service commitment results

Canada Business Corporations Act (CBCA)
Services Commitment (business days) Target Results for 2018–19
Incorporation Online Same day/Next day service 90% 89.1%
Email or mail 5 90% 92.3%
Annual return Online Filed on submission 90% 99.9%
Email or mail 5 90% 97.3%
Amendment Online Same day/Next day service 90% 93.8%
Email or mail 5 90% 94.4%
Amalgamation Online 1 90% 87.9%
Email or mail 5 90% 88.3%
Articles of dissolution Online Filed on submission 90% 86.9%
Email or mail 5 90% 99.4%
Continuance (Import) Online Same day/Next day service 90% 86.9%
Email or mail 5 90% 87.9%
Revival 5 90% 95.4%
Discontinuance 90% 99.3%
Letter of Satisfaction for continuance to another jurisdiction (export) Online 1 90% 99.8%
Email or mail 5 90% 93.9%
Restated articles when not submitted with articles of amendment 5 90% 93.1%
Arrangement 5 90% 100.0%
Revocation of the intent to dissolve Online Auto-return 90% 100.0%
Email or mail 5 90% 100.0%
Correction 20 90% 96.8%
Exemption 30 90% 100.0%
Certificate of compliance or certificate of existence Online 1 90% 99.5%
Email or mail 1 90% 98.5%
Canada Not-for-profit Corporations Act (NFP)
Services Commitment (business days) Target Result for 2018–19
Incorporation Online Same day/Next day service 90% 84.9%
Email or mail 5 90% 89.8%
Annual return Online Filed on submission 90% 99.9%
Email or mail 5 90% 97.6%
Amendment 5 90% 90.2%
Revival 5 90% 90.8%
Continuance (Import) 5 90% 94.6%
Amalgamation 5 90% 90.0%
Letter of Satisfaction for continuance to another jurisdiction (export) 5 90% 57.1%
Restated articles when not submitted with articles of amendment 5 90% 88.9%
Arrangement 5 90% N/AFootnote *
Revocation of the intent to dissolve 5 90% 100.0%
Correction 20 90% 95.0%
Decision to deem a corporation non-soliciting 30 90% 100.0%
Authorization to limit access to corporate records 30 90% 100.0%
Exemption from trust indenture requirements 30 90% N/AFootnote *
Authorization relating to absentee voting methods 30 90% N/AFootnote *
Exemption from financial disclosure requirements 30 90% 100.0%
Exemption from electronic document requirements 30 90% N/AFootnote *
Certificate of compliance or certificate of existence 1 90% 79.4%
Canada Cooperatives Act (Coop)
Services Commitment Target Result for 2018–19
Incorporation 5 90% 95.2%
Annual return 5 90% N/AFootnote *
Amendment 5 90% 100.0%
Revival 5 90% N/AFootnote *
Continuance (Import) 5 90% N/AFootnote *
Amalgamation 5 90% N/AFootnote *
Arrangement 5 90% N/AFootnote *
Letter of Satisfaction for continuance to another jurisdiction (export) 5 90% N/AFootnote *
Restated articles when not submitted with articles of amendment 5 90% N/AFootnote *
Intent to dissolve 5 90% 100.0%
Correction 20 90% 100.0%
Exemption other than related to omitting information from the financial statements 30 90% N/AFootnote *
Exemption related to omitting information from the financial statements 30 90% N/AFootnote *
Certificate of compliance or certificate of existence 1 90% N/AFootnote *
Request for Copies of Corporate Documents (All Acts)
Services Commitment Target Result for 2018–19
Copies of documents (certified or uncertified) 1 90% 98.9%
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